Effective Date: Aug 09, 2025
Welcome to MSM Kosmetika! These Terms & Conditions govern your use of
our website and services. By accessing or using our website and purchasing products from us, you
agree to comply with these Terms. Please read these Terms carefully before making any purchases
or using our services.
1. Company Information
MSM Kosmetika is a private limited company registered in Pakistan. By using this website (the
“msmkosmetika.com”), you are agreeing to be bound by the following Terms & Conditions.
- Business Name: MSM Kosmetika
- Business Entity: Private Limited Company (Ltd)
- Registered Country: Pakistan
- Website URL: www.msmkosmetika.com
2. Products and Services
MSM Kosmetika specializes in the sale of high-quality skincare products designed
to enhance the health and beauty of your skin. We offer a range of products including cleansers,
moisturizers, serums, and masks, among others.
- Product Information: We make every effort to ensure that the descriptions,
images, and prices on our website are accurate. However, we cannot guarantee that the colors
or features displayed on your screen will exactly match the product in reality, as display
settings may vary.
- Product Availability: All products listed on the Site are subject to
availability. If a product you ordered is out of stock, we will notify you via email and
offer you a chance to either cancel your order or select an alternative product.
3. Eligibility to Use the Site
To access or use the Site, you must be at least 18 years of age or use the Site under the
supervision of a parent or legal guardian. By agreeing to these Terms, you confirm that you meet
these age requirements.
- Account Creation: Users must create an account and log in before making any
purchases. You are responsible for maintaining the confidentiality of your account
credentials and for all activities that occur under your account.
4. Account Registration and Security
In order to place an order or use some features of the Site, you may be required to register for
an account. You agree to provide accurate, current, and complete information during the
registration process and update such information to keep it accurate.
- Account Protection: You are responsible for safeguarding your account and
login credentials. If you believe there has been any unauthorized use of your account, you
must notify us immediately.
- Account Termination: We reserve the right to suspend or terminate your
account at any time if you violate these Terms or engage in any fraudulent or harmful
activity on the Site.
5. Order Processing and Shipping
Once your order is placed, we will begin processing it within 1-2 business days.
After processing, we will ship your order within 3–5 business days.
- Order Confirmation: After placing an order, you will receive an order
confirmation email. If there are any issues with your order, we will notify you as soon as
possible.
- Shipping Method: All deliveries are handled by M&P Courier
Service. Please note that delivery times are estimates and may vary depending
on your location.
- Shipping Costs: Shipping costs are calculated at checkout based on your
delivery address. MSM Kosmetika currently only ships within Pakistan.
6. Payment Methods
We accept the following methods of payment for online orders:
- Cash on Delivery – Pay at the time of delivery.
- Online Payments via PayPro – Secure online payment gateway.
We will add additional payment gateways in the future to make your shopping experience more
convenient. Payment information is processed through a secure third-party provider and is not
stored on our Site.
7. Returns, Refunds, and Exchanges
At MSM Kosmetika, we want you to be completely satisfied with your purchase. If for any reason
you are not happy with your order, we accept returns and provide refunds under the following
conditions:
- Return Period: Returns are accepted within 15 days from
the date of receiving your order.
- Condition for Returns: Products must be unused and in their original
packaging to be eligible for a return. Products that have been opened or used are not
eligible for a return.
- Refund Processing: Once a return is accepted, we will process your refund
within 15 business days. Refunds will be issued to the original payment
method, excluding any shipping charges.
Please contact our customer service team for instructions on how to return your item.
8. Order Cancellations
You may cancel your order before it is processed. Once your order has been processed and shipped,
cancellations are not allowed.
- Order Processing: Orders are processed within 1-2 business days, so please
contact us immediately if you wish to cancel an order. Once an order has been shipped, it
cannot be canceled.
9. Personal Data Collection and Privacy
We value your privacy and ensure that your personal data is protected. By using our Site, you
consent to the collection and use of your personal information in accordance with our Privacy Policy.
- Data We Collect: We collect personal details such as your
name, email address, shipping address,
phone number, and payment information for processing
orders.
- Data Security: We use secure encryption to protect your payment
information. However, we do not store your payment details on our website.
- Cookies: Our website uses cookies to provide a smooth and personalized
shopping experience. Cookies are used to remember items in your cart and other preferences
during your visit.
For more details, please read our Privacy Policy.
10. Product Warranties and Disclaimers
- No Guarantees: While we strive to provide the best skincare products, we
cannot guarantee specific results as skin care products vary depending on individual skin
types and conditions.
- Patch Testing: We recommend performing a patch test before using any
product to avoid allergic reactions.
- Allergy Warning: Always check the ingredients list for potential allergens,
and consult a dermatologist if you have concerns about specific products.
11. Limitation of Liability
MSM Kosmetika will not be liable for any direct, indirect, incidental, special, or consequential
damages resulting from the use or inability to use our products. This includes damages related
to allergic reactions, skin conditions, or any other unforeseen consequences.
12. Intellectual Property
All content on this website, including but not limited to text, images, logos, product
descriptions, and trademarks, is the property of MSM Kosmetika and is protected by copyright and
intellectual property laws.
- Usage Restrictions: You may not use, copy, or reproduce any content from
the Site without prior written consent from MSM Kosmetika.
13. Amendments to Terms & Conditions
MSM Kosmetika reserves the right to modify, update, or revise these Terms & Conditions at any
time. When changes are made, they will be posted on this page with an updated “Effective Date.”
By continuing to use the Site, you agree to be bound by the revised Terms.
14. Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of
Pakistan. Any disputes arising from or relating to these Terms shall be subject to the exclusive
jurisdiction of the courts in Pakistan.
15. Contact Us
If you have any questions, concerns, or feedback regarding these Terms, please contact us at: